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ComplyChain Diagnostic Survey

Notice:

This survey is intended for use by both current and potential customers of ComplyChain™ and by ComplyChain Certified Partners™ or by written permission. This is copyrighted material and all rights are reserved - see notices on the bottom of this page. This survey is not meant to be an exhaustive explanation of our capabilities. We look forward to learning more about your needs and assessing together if we, the ComplyChain Team can be of service to you.

Instructions:

Fill out the survey to the best of your ability and then submit it with a valid email address. We will email the results and some comments to you at that same address. ComplyChain or a ComplyChain Certified Partner will also contact you at that same email address.

Your e-mail address:

Please re-enter your e-mail address to verify:

  1. Select below, all automated business processes or applications that receive, provide, or exchange information with external organizations or individuals? Mark all that apply.
    Supply Chain Management (SCM) Yes No
    Demand Management Yes No
    Customer Relationship Management (CRM) Yes No
    Partner Relationship Management (PRM) Yes No
    Product Life Cycle Management (PLM) Yes No
    Outsource Business Process
             (e.g., A/P, HR, Contract Manufacturing)
    Yes No
    Contract Management Yes No
    Regulatory Compliance
             (e.g., HIPAA, Sarbanes-Oxley, GLBA)
    Yes No
    M&A data and transaction integration Yes No
    Outsource information processing Yes No
    Collaborative Service Level Management
           / Business Service Management (cSLM / cBSM)
    Yes No
    Partner Security (ex. ISO 17799) Yes No
    Service Oriented Architecture (SOA), Web Services (WS)
             or Business Process Management (BPM)
    Yes No
    Single-sign-on (SSO), Identity Management, and Portals Yes No

    Other 1
    Other 2
    Other 3
    None
    Comments:


  2. Do your automated business processes include sending, receiving or exchanging information with other operating units in your own organization that have independent IT infrastructure and IT governance? This is typical in companies that have experienced mergers or are highly federated with independently operating business units, and is often found in government operations too?
    Yes, Comments
    No

  3. Do you provide access to your information or systems to any external parties (e.g., customers, marketing partners, suppliers, auditors, consultants, regulators, etc.)?
    Yes, Comments
    No (skip to 11)

  4. Do you consider any of the data you provide access to confidential (e.g., customer profile, pricing, inventory, sales orders, forecasts, etc.)?
    Yes, Comments
    No

  5. How do you rate the security of external organizations and people that have access to your data?
    High
    Medium
    Low
    Don't know, Comments

  6. Do you require people that access your data to have certain roles, responsibilities, credentials or training (i.e., customer, demand planner, product designer)?
    Yes, Comments
    No (skip to 8)

  7. Do you have processes to manage changes in the roles, responsibilities, jobs or work status of external people?
    Yes, Comments
    No

  8. Do you require people that access your data to have certain knowledge (e.g., your security policies, knowledge of you data structures, certifications, clearance levels, background checks)?
    Yes, Comments
    No

  9. Do regulations (e.g., Graham Leach Bliley, HIPAA) require external organizations / people using your data to meet certain privacy or security requirements?
    Yes, Comments
    No

  10. How do you rate the compliance by external organizations to your responsibility, knowledge or regulatory requirements?
    High
    Medium
    Low
    Don't know, Comments

  11. Do you require secure computing, data backup, business recovery plans, audits, or certifications for facilities or multiple locations of organizations that receive your data?
    Yes, Comments
    No

  12. Do you have business processes or transactions that are dependent on receiving data from external entities?
    Yes, Comments
    No (skip to 17)

  13. Do the business processes that receive data depend on time critical data?
    Yes, Comments
    No

  14. How would you rate the effectiveness of external organizations in sending you data on time?
    High
    Medium
    Low
    Don't know, Comments

  15. Do the business processes that receive data depend on the quality of the data being sent?
    Yes, Comments
    No

  16. How would you rate the effectiveness of external organizations in sending you quality data?
    High
    Medium
    Low
    Don't know, Comments

  17. Do you receive information from external entities that has a direct impact on your financial statements or earnings drivers (e.g., inventory levels from 3rd party warehouse manager)?
    Yes, Comments
    No

  18. Do you have contracts or service agreements in place with external parties to manage the performance of information resources or exchange of information?
    Yes, Comments
    No

  19. How do you rate the cost to manage the performance of external organizations with which you share information?
    High
    Medium
    Low
    Don't know, Comments

  20. Have you experienced any problems in running your business due to poor performance of a partner, customer or service provider due to poor exchange or protecting information (e.g. brand damage, lapses in processes, misappropriated data, missed operational windows, JIT or real time operations down time)?
    Yes, Comments
    No

  21. Have you experienced any costs associated with viruses, system intruders (i.e. hackers, espionage), or other security breaches due to poor security at one of your business partners?
    Yes, Comments
    No

  22. How would you rate the cost of dealing with problems caused by poor information exchange or control with partners?
    High
    Medium
    Low
    Don't know, Comments

  23. Given your current resources, time, and priorities how interested are you in further understanding these issues
    High
    Medium
    Low
    Don't know, Comments

  24. Given your current resources, time, and priorities how likely are you to take action on these issues by contacting ComplyChain, and in what timeframe?
    High
    Medium
    Low
    Don't know, Comments
    Time frame:
    now, 30 days, 90 days, other

  25. How did you hear about ComplyChain? Please mention mention the specific partners, periodicals, seminars, or web search engines that apply:


  26. Overall comments or follow-up instructions:
    (Include contact information if you would like to be contacted by a method other than e-mail.)

     

 

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