Support Policy Overview
Service FAQ
Support Policy Overview
Support, like all things at ComplyChain, is derived from our overall service philosophy:
- Make it easy to do business with us. You get our best effort, terms, and support everyday.
- Treat everyone who uses ComplyChain as valued members of our community. All participants require a service that is: trustworthy, highly communicative, neutral, safe, and reliable.
- Keep your prices low and cycle times fast by eliminating administrivia, manual activities, and un-profitable service variations. We do not waste your time or money.
- Strive to make your ComplyChain experience very enjoyable and satisfying. If something is missing or can be improved, let us know and we will make prudent changes for everyone's benefit. We will also continue to productively experiment and innovate.
ComplyChain provides all of our customers with the same high quality and value support, including:
- Computer-based training throughout the application
- Web based support in the form of a self-help knowledge base plus an issues reporting and tracking area (see links above)
- For-fee rapid-response email and chat-based support
Available 8:00AM to 5:00PM U.S. Central Time
Monday -Friday except on U.S. national and banking holidays
- For-fee live web-based training by published schedule
- Free support for named users during their first month of service
Additional training, support, and consulting services are readily available and can be customized to your needs.
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